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- ItemMapeamento de processos em bibliotecas: revisão de literatura e apresentação de metodologias(2014) PAULA, Marciléia Aparecida de; VALLS, Valéria MartinConsidering the importance of implementing the Quality Management in institutions, aims to review the literature about the topics Quality Management, Process Management and Process Mapping, relating them to the librarian environment. Moreover, it presents methodologies found in the literature that have been used for Process Mapping in libraries (Business Process Modeling (BPM), ARIS / EPC, Form SIPOC, Servpro and Screenplay INPE).