Edubase :: Navegando por Autor "MARCHIORO, Keila Aparecida"

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Análise da gestão da informação e do conhecimento na superintendência de administração de pessoal de uma instituição de ensino superior pública
(2017) MARCHIORO, Keila Aparecida; SIMON, Lilian Wrzesinski
This article analyzes how information and knowledge management techniques are explored in the personnel administration sector of a public Higher Education Institution (HEI). The study carried out at the Superintendence of Personnel Administration (SUAPE) of the Federal University of Fronteira Sul (UFFS) uses a qualitative-quantitative approach, in a case study with a descriptive focus. The data collected through a structured questionnaire enabled the analysis of criteria such as: knowledge management, technology and information system, organizational processes, people management, learning and innovation. Based on the results, it is clear that there are already structured knowledge management practices, however, it is observed that the sector has some points that can still be explored with regard to the database and the retention and sharing of knowledge. When measuring the strengths and weaknesses about each criterion, among themselves, it is noted that technology, followed by organizational processes stand out positively, while learning and innovation followed by the criteria of knowledge management processes and people appear as points to be improved.