Navegando por Autor "COSTENARO, Luciana"
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- ItemInstituições de Ensino Superior: fatores de qualidade nos serviços de ensino - o caso da UNOESC de Joaçaba(2002) ROVER, Ardinete; COSTENARO, LucianaThe present study has for purpose to present the quality factors in the services of teaching ministrado in UNOESC - University of the West of Santa Catarina of Joaçaba, tends as objective to identify, in the graduation student´s perception, the emphasis given to the factors: faculty, structures curricular and equipaments and facilities. The used methodology characterized the research as exploratory descriptive. The technical research was quantitative. The rising of the data was made to June of 2001 of May. In the collection of primary data the technique of scale Likert was applied of five points to a sample os students of each researched graduation course. The interpretation of the collected data was, mainly, by means of descriptive report by means of tabulated data and expressed in pictures and graphs.